Legal
Your privacy matters at The Aces & Ash. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a dining reservation, or inquire about our offline poker lounge and card room.
Effective date: 9 September 2026
This Privacy Policy explains how The Aces & Ash collects, uses, discloses, and protects personal information obtained through our website and in connection with our restaurant and offline poker lounge services. We are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using our website or providing personal information, you agree to the practices described in this policy.
The policy applies to all visitors to theacesandash.com and individuals who engage with our services, whether you are booking a table, asking about poker table availability, or joining us for an evening in the card lounge.
This policy covers personal information collected through our website, reservation system, event inquiries, and in-person interactions at our venue, including the card lounge and poker room.
We collect personal information that you voluntarily provide when making a reservation, inquiring about poker table availability, signing up for our newsletter, or contacting us. This may include your name, email address, phone number, and any details you include in messages. Reservation details such as date, time, party size, and special requests are also collected to complete your booking.
Reservations can be made via email at [email protected] or phone at +61 409 582 731.
When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This helps us understand how the site is used and improve its functionality.
We may receive information about you from third-party services, such as social media platforms if you interact with our content, or from reservation platforms you use to book a table. This information is limited to what is necessary to provide our services. We may combine this information with data we already have to better serve you.
We use your personal information to process reservations, respond to inquiries about our restaurant and offline poker lounge, and manage event bookings.
With your consent, we may use your contact details to send you updates about our menu, special events, and poker nights.
We may use your information to comply with legal obligations, enforce our terms, and protect the security of our venue and website.
We analyze aggregated, non-identifiable data to improve our website, services, and customer experience.
We may share personal information with trusted third-party service providers who assist us in operating our website, processing payments, and managing reservations. These providers are contractually obligated to protect your information and use it only for the services they provide. Examples include payment processors, email service providers, and reservation platforms.
We may disclose personal information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the safety of others. This includes responding to lawful requests from public authorities. We will only disclose the minimum information necessary.
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. We will notify you of any such change. You will have the opportunity to opt out before your information is transferred. The new entity will be required to honor this privacy policy.
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Under the Australian Privacy Principles, you have the right to access, correct, and request deletion of your personal information, subject to certain exceptions.
To exercise any of these rights, please contact us using the details provided in the Contact Us section of this policy. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Contact UsIf you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below.
We aim to respond to all privacy-related inquiries within 30 days.
You must be 18 years or older to enter this site. Please confirm your age.
